Strategic Planning In departmet hotel
Strategic planning in hospitality management is the current
decision-making for the department in a hotel that will be done in the future. Indonesia's decision-making within the
organization should consider the source of power, current conditions and
forecasting of the circumstances that influence the department in the future.To
conduct strategic planning in the board i have to pay attention to four
important aspects of the future and peramalanya, aspects of both internal or
external environment, the next and final target strategies for achieving the
target. institutional organization should have a system of organization is the
means in achieving the goals of the cooperative. Fundamental devices in strategic
planning and the completeness of the organization that is required is a basic
idialisme parameters such as vision, mission, goal, objective,Strategic Plan to
accelerate percapaian i needed:- Specific (specificity)- Measurable (Measured)-
Achieveable (Compulsory)- Rationable (Rational, can be understood)- Timebound
(There is a limit / deadline)
How to prepare a
Strategic Plan ???
Our first strategic plan formulated by the department with 3 answer the
fundamental question:A. Where we
currently reside, and where the direction of the cooperative would we?2. Where our destination, we want to go
where the cooperative.?3. How or
with what we are going cooperative or reach that goal?After we successfully
mejawab to the 3 questions above we will evaluate the organization using the
SWOT analysis.Strategic Plan compiled by stages are as follows.We conduct
SWOT analysis SWOT is intended as
a basis for the formulation of strategy making. SWOT analysis is a pattern of
evaluation is to classify the condition of handle links Streght SWOT (Strength)
Weakness (weakness We) Oportunity (our opportunities) and threat (the threat). Trustees should mengkalsifikasikan
hal2 ditas into a table which is then used as the basis for decision making in
the strategic plan koperasi.Seorang cooperative management should understand
well the condition of the cooperative, the Board should be able to do
forecasting or forecasting future conditions. Of
forecasting is then formulated by the relevant assumptions. Of mapping and permalahan condition is
then formulated weknesses SWOT analysis as well as organizational resources. analysis of external conditions, such
as market conditions, social, economic and cultural opportunities and threats
will Determine the target.After
completion of the cooperative SWOT analyst next target. This phase is one of the most important
satubagian preparation of cooperative strategies. This target is obtained from the
realistic study of the SWOT analysis and a pre-determined target co-operatives
should be believed by all components of the organization of cooperatives, the
cooperative is able to achieve it.Strategy FormulationThis phase is the
preparation of the strategy attempts to resolve the problems of cooperatives as
well as ways of achieving the target of the cooperative.The results are usually
in the form of Cooperative Strategic Plan outlined by the Working program)
which also must be accompanied by Budget and Planning Cooperative Belenja the
formulation of the Strategic Plan will be discussed
FRONT
OFFICE set a target in the department:
1.
Increase the level of room sales
2.
Outstanding service
3.
Increase taste responsiveness in handling employee complaints
In
ways we can do :
1.
Evaluate consumer willingness to periodically up to date
2.
New standards for the advancement of the front office department is not too
rigid but can be a fun way. for
example:
we
can give a warm greeting that is different from other hotel this side of human
psychology can increase our respect for the guests and guests will feel happy
if they like it
3.Select
or placing employees who have high motivation to work and establish themselves
clever. because it is very
important in hotel
4.Subscription
discount to guests
5
Special rewards such as tickets to watch, guest book etc.
6.Special
attention to the guests
7.Excellent
service
Realization:
Do
all times and in monitori by a supervisor or manager and if the employee does
not do so should be given a decisive action and the coming into force of this
training on a periodic basis every week this
does not really need a very large cost only an additional fee for the provision
of training per week
NAME : AGUNG MULYADI
NIM : 2011145042
STP SAHID JAKARTA
NAME : AGUNG MULYADI
PBU 7 BATCH 3
STP SAHID JAKARTA
1) The conclusion of
the matter is leadership:
In real life - the day, both within families, organizations, enterprises up to the government we often hear as a leader, leadership and power. The third word does have a relationship with one another.
Some experts argues about Leader, some of them:
According to George Terry
• Leadership is an activity to influence others to want to work with voluntary groups to achieve goals.
According to O'Donnell Cyriel
• Leadership is influence others to participate in achieving common goals.
• Meanwhile, according to Pancasila, the leader must act as a nanny that encourage, guide, and guide their care. In other words, some of the leadership principle of Pancasila are:
v Ing Sung Ngarsa Tuladha: Leaders must be able to make himself the nature and patterns of actions and follow-up role models for people - people they lead.
v Ing Madya Mangun Karsa: Leaders must be able to evoke the spirit of spontaneous and creativity in people - people who guided
v Tut Wuri Handayani: Leaders must be able to encourage people - people who dare to walk in front of fosterage and could be responsible.
A leader may be high achievers for himself, but it is not sufficient if he had not managed to grow and develop all the best in their subordinates. Of the many definitions of leadership, can the authors conclude that: The leader is the person who got the mandate and have the traits, attitudes, and good style to administer or manage other people.
Leadership is the ability to influence and motivate others to do things according to common goals. Leadership involves influencing the process in setting organizational goals, motivate followers to achieve the goals of behavior, affect to improve the group and its culture. While power is the ability to influence others to want to do a pap that other side wants. "The Art of Influencing and directing meaning such away to abatain Their willing obedience, confidence, respect, and loyal cooperation in order to accomplish the mission". Leadership is the art to affectand move people - people in such a way as to obtain compliance, trust, respect, and cooperation liberally to accomplish the task - Field Manual 22-100.
Power is the ability to influence others to do what the other side wants. All three said the leader, leadership and power of the previously described have an attachment that can not be separated. Because to be a leader not only by love one another, but many factors. Successful leaders should have some criteria depending on the viewpoint or approach used, whether it's personality, skills, talents, nature - nature, or the authority which owned the later very influential on theory and leadership styles will be applied.
The function of a leader in an organization can not be denied is something very important function for the existence and progress of the organization concerned. Basically the function of leadership has two aspects:
- The function of administration, which held a formulation policy administration and providing facilities.
- Function as a Top Management, namely conduct planning, organizing, staffing, directing, commanding, Controlling, and so on.
Functions of Leadership
• Taking decisions
• Develop information
• Maintain and develop member loyalty
• Provide encouragement and enthusiasm to the members
• Responsible for all activities of activities
• Conduct oversight of the implementation of activities
• Giving an award to members who excel
Leadership Style
• Style with Orientation Task (Task Oriented)
Managers direct and supervise subordinates in a closed session to ensure that the tasks carried out according to what he wanted.
• Style with Employee Orientation (Employee Oreinted)
The more managers motivate their subordinates than supervise. The group members were given the opportunity to excel and grow.
Factors - Factors Affecting Leadership Behavior
According to Mary Parker Follett, there are three variables that affect leadership styles are:
• Leader
• The ability and leadership qualities
• Followers or subordinates
Ability and quality of followers in the receiving direction from their leaders.
• Situation
Environment that affects the followers or subordinates.
2) What do you know about leadership?
Leadership can conceptual as an interaction between a person with a group, precisely between a group with members of each participant in the interaction plays a role and in certain ways-a role that must be sorted from one to another. Basic selection is a matter of influence, affecting leaders and other people affected.
Leadership is its specific, distinctive, necessary for a particular situation. For in a group that does activities ¬ a certain activity, and has a purpose and specialized equipment ¬ equipment. The leader of the group with that characteristic traits is a function of the specific situation:
a) Describe the direction, goals, reasons,
b) Capable of divergent thinking
c) Articulate clear something so abstract and actual
d) Leading with Love
e) Mobilize others by example
f) Have the principles of value
3). Explain the duties of a leader in performing the task of leadership in organizations!
TASK LEADER
a. As it relates to employment
• Taking the initiative
• Set the pace and direction
• Provide information
• Provide support for
• Give thought
• Taking a conclusion
b. Related to the cohesiveness of the members:
• Encouraging, friendly, receptive
• Be reconciled
• Capable of opinion change and adapt
• Facilitate the implementation of the task
• Provide rules
And also the leader has several roles such as:
(1) The role as an elder (Figurehead Role)
Because of its position as the leader of an organizational unit, the leader ceremonial duties such as welcoming important guests, attending wedding men, or to entertain customers or collega.activity lunch associated with interpersonal roles often are routine, without or important decisions. Nevertheless, the activity smooth functioning of the organization and can not be ignored by a leader
(2) The role as a leader (Leader Role)
A leader is responsible for the work of the people in unitorganisasi lead. Activities associated with it related directly and indirectly directly related, among others concerning the recruitment and training bagistafnya. Being indirectly related among others, a
leaders need to motivate and encourage his men. leaders clearly visible on his role in the lead. Authority a leader of great potential power; t that determine how far this potential.
(3) Role as Liaison (Liaison Role)
Management literature has always recognized the role of a leader, especially aspect associated with motivation. Only recently have recognition as a liaison, in which leaders establish contacts outside the vertical, began to emerge. It was surprising, considering about managerial jobss how that leaders with peers and other people from outside the unit a time spent with his men; while actually small. Leaders cultivate and maintain contacts in order to find information. Consequently, the role of specifically earmarked for the development of internal information own system that is informal, private, verbal, but effective
4) What is a style of leadership? if you become a leader of what leadership style would you use? tell
Leadership style includes how a person acts in the context of the organization, then the easiest way to discuss the various types of styles is to describe the type of organization or situation generated by or suitable for a particular style. Our primary concern at this point is for those who already are in leadership positions, rather than those still wondering about the potential of their skills. We will discuss five leadership styles: bureaucratic, permissive (permissive), laissez-faire (derived from French, which in essence refers to the economic doctrine which adopts without government interference in the fields of commerce, while in the practice of leadership, the leader directs the they lead people to do whatever they want), participative, and autocratic. We'll see each of these styles according to how the leaders in the organization.
When I became a leader I will be a leader who has a democratic style of his subordinates and work with passion and I also want to have properties such as:
1. A broad general knowledge, the higher one's position in the hierarchy of organizational leadership, he is increasingly demanded to be able to think and act as generalists.
2. Growing and Developing Capability
3. Or inquisitive attitude of curiosity, is an attitude that reflects two things: first, do not feel satisfied with the level of knowledge, secondly, the willingness and desire to seek and find new things.
4. Analytical ability, leadership effectiveness person is no longer on its ability to carry out operational activities of a technical nature, but rather in its ability to think. Ways and thinking skills necessary is the integrative, strategic and problem-solving oriented.
5. Remember the Power of a Strong, the leader must have the intellectual ability that is above the average ability of people they lead, one form of intellectual ability is a powerful memory.
6. Integrative capacity, the leader must be an integrator and a holistic view of orgainasi.
7. Skills Communicating Effectively, the communication function within the organization, among others: the function of motivation, emotion expression function, the function of information delivery and monitoring functions.
8. Educate skills, have the ability to use the opportunity to enhance the ability of subordinates, changing attitudes and behavior and increase the dedication to the organization.
9. Rationality, the higher the managerial position of a person, the greater the demands on him to prove his ability to think. The ideas that will feel the impact not only within the organization, but also in organizational relationships with interested parties outside the organization tersebut.
10. Objectivity, leaders are expected and even demanded a role as a father and adviser to his subordinates. One key to the success of a leader in driving the organization lies in its ability to act objectively.
11. Pragmatism, in organizational life, a pragmatic attitude usually manifested in the following forms: first, the ability to set goals and targets that are within range of capabilities to achieve a meaningful set realistic goals and objectives without forgetting idealism. Second, accept the fact if the journey does not always achieve the expected results.
12. Priority Setting capabilities, usually the starting point is a strategic organizational "SWOT".
13. Distinguishing the ability Urgent and Important
14. Instinct is Right, to choose the right time to do or not do something.
15. A high sense of cohesion,: kinship one another.
16. Relevance of high flavor, these leaders are able to think and act so that the things he does have a high relevance and direct the achievement of business goals and the goals of the organization.
17. Example, s someone who deserves to be judged as a role model and example in the attitude, actions and behavior.
18. Being a Good Listener
19. Adaptability, leadership is always situational, kondisonal, temporal and spatial.
20. Flexibility, able to make changes in the way of thinking, way of acting, attitudes and behaviors to fit the demands of the particular circumstances faced without compromising the principles of life which was followed by someone.
21. Assertiveness
22. Courage
23. Future Orientation
24. Anticipatory and proactive attitude
1) From the above material and
summary can I conclude that:
Authority
Understanding
"The right to do something or ordering others to do or not do anything to achieve certain goals"
There are two opposing views about the source of authority, namely:
1. Formal Theory (Classic view)
2. Reception Theory
POWERS
Understanding
"The ability to influence individuals, groups, decision or event."
Power can be classified on the basis of such sources;
Examples of power:
1. The power of retribution
2. Coercive powers
3. Legitimate power
4. Power control information
5. The power of role models
6. The power of expert
EFFECT
Understanding
"A social transaction in which a person or group persuaded by someone or other groups to conduct activities in accordance with their expectations that affect"
DELEGATION OF AUTHORITY
Understanding
"As a delegation of formal authority and responsibility to others to carry out certain activities"
There are four activities when delegates do:
1. Delegation set and provides the objectives and tasks to subordinate
2. Delegation delegate authority necessary to achieve the goal or task.
3. Acceptance of the delegation, both implicitly and explicitly creates any obligation or responsibility
4. Delegation of subordinates to accept responsibility for the results achieved.
CLASSICAL GUIDELINES FOR DELEGATION TO EFFECTIVELY
1. Scalar Principle
2. Principle of Unity of Command
3. Responsibility, authority and accountability
Centralization and Decentralization
Centralization
"Concentration of power and the authority of the levels of an organization"
Decentralization
"The spread or widespread devolution of power and decision-making levels of the organization into a lower"
2). Why is effect authority and influence in the success implementation of the delegation ?
Authority
Understanding
"The right to do something or ordering others to do or not do anything to achieve certain goals"
There are two opposing views about the source of authority, namely:
1. Formal Theory (Classic view)
2. Reception Theory
POWERS
Understanding
"The ability to influence individuals, groups, decision or event."
Power can be classified on the basis of such sources;
Examples of power:
1. The power of retribution
2. Coercive powers
3. Legitimate power
4. Power control information
5. The power of role models
6. The power of expert
EFFECT
Understanding
"A social transaction in which a person or group persuaded by someone or other groups to conduct activities in accordance with their expectations that affect"
DELEGATION OF AUTHORITY
Understanding
"As a delegation of formal authority and responsibility to others to carry out certain activities"
There are four activities when delegates do:
1. Delegation set and provides the objectives and tasks to subordinate
2. Delegation delegate authority necessary to achieve the goal or task.
3. Acceptance of the delegation, both implicitly and explicitly creates any obligation or responsibility
4. Delegation of subordinates to accept responsibility for the results achieved.
CLASSICAL GUIDELINES FOR DELEGATION TO EFFECTIVELY
1. Scalar Principle
2. Principle of Unity of Command
3. Responsibility, authority and accountability
Centralization and Decentralization
Centralization
"Concentration of power and the authority of the levels of an organization"
Decentralization
"The spread or widespread devolution of power and decision-making levels of the organization into a lower"
2). Why is effect authority and influence in the success implementation of the delegation ?
Chaster Barnard stated that
someone would be willing to receive communications that are authorized to four
conditions:
1. He can understand the communication
2. At the time of his decision made him believe that it does not deviate from the goals of the organization
3. He was sure that it does not conflict with his personal interests as a whole
4. He is mentally and physically able to follow
I think it's because the authority is a responsibility to govern from superiors to subordinates if the authority had very strong influence on the delegation will then become the points that must be done well, an example of a FOM has the authority to supervise the activities in the front office but when he was unable to finish the job that it would in the given FOM Assistant authority or delegation to do that.
3). What is the cause of the foundation managers to delegate tasks to subordinates?
I think the manager is someone who has a basic function and responsibility to conduct liability on the task at handled but as social beings any manager or member is entitled to delegate authority to subordinates, the things that encourage managers to delegate its authority is.
1) As a manager needs to know the duties of his subordinates in the liability account for
2) Managers want subordinates to understand their position so as to motivate his subordinates to occupy the position
3) absent or not manager duties
4) Managers are entitled to assess their subordinates whether feasible or not in the task which in delegated
4.) step by step what should be done by the manager before delegating the task?
1) Determine in advance what the duty or authority will be delegated
2) Assess / consider which ones deserve a subordinate of a manager delegates
3) Giving full notice motivation and understanding to subordinates that he was able to do so
4) Create a task delegation
5) Monitor and oversee the authority that is given.
1. He can understand the communication
2. At the time of his decision made him believe that it does not deviate from the goals of the organization
3. He was sure that it does not conflict with his personal interests as a whole
4. He is mentally and physically able to follow
I think it's because the authority is a responsibility to govern from superiors to subordinates if the authority had very strong influence on the delegation will then become the points that must be done well, an example of a FOM has the authority to supervise the activities in the front office but when he was unable to finish the job that it would in the given FOM Assistant authority or delegation to do that.
3). What is the cause of the foundation managers to delegate tasks to subordinates?
I think the manager is someone who has a basic function and responsibility to conduct liability on the task at handled but as social beings any manager or member is entitled to delegate authority to subordinates, the things that encourage managers to delegate its authority is.
1) As a manager needs to know the duties of his subordinates in the liability account for
2) Managers want subordinates to understand their position so as to motivate his subordinates to occupy the position
3) absent or not manager duties
4) Managers are entitled to assess their subordinates whether feasible or not in the task which in delegated
4.) step by step what should be done by the manager before delegating the task?
1) Determine in advance what the duty or authority will be delegated
2) Assess / consider which ones deserve a subordinate of a manager delegates
3) Giving full notice motivation and understanding to subordinates that he was able to do so
4) Create a task delegation
5) Monitor and oversee the authority that is given.
NAME : AGUNG MULYADI
BATCH 7 BATCH 3
STP SAHID JAKARTA
SD
Pelita Jaya
Jl.
Pemuda I No. 45 Kebayoran Baru Jakarta Selatan
No.
Telp. 021-78952135
Nomor : 023/SD Plt.Jy/XII/2008
Jakarta, 25 November 2008
Lampiran : 1 Lembar
Perihal : Pemberitahuan
Kepada
Yth, Bapak/Ibu/Orang Tua/Wali Murid
Di Jakarta
Dengan Hormat,
Agar terwujudnya keinginan anak-anak
kami semua yaitu lulus dengan nilai yang sempurna, kami telah membuat suatu
langkah agar anak-anak Ibu dan Bapak semua dapat lulus dengan hasil yang
maksimal.
Kami berharap Bapak dan Ibu dapat
memberikan suatu dorongan atau suatu motivasi untuk ikut mensukseskan program
belajar kami yaitu SUKSES TO UN. Acara ini akan kami laksanakan pada :
Hari, tanggal : Kamis, 1 Desember
2008
Waktu : 08.00-10.00 WIB
Tempat : Ruang Serbaguna Lt. 3
Motivator : Bpk. Suryo Saputro
Tujuan dari acara ini adalah agar
Bapak dan Ibu dapat memberikan motivasi dan mendorong semangat belajar anak.
Dan tolong jangan sia-siakan waktu hanya untuk bermain. Karena waktu hanya
tinggal sedikit lagi.
Sekian pemberitahuan dari kami. Atas
perhatianyya kami ucapkan terima kasih.
Kepala Sekolah SD Pelita
Bpk. Yasrillah S.Pd.
Tembusan :
Ketua Yayasan SD Pelita
Surat adalah suatu komunikasi yang digunakan untuk
menyanpaikan informasi tertulis oleh suatu pihak ke pihak lain.
Surat merupakan lembaran kertas yang ditulis atas nama pribadi penulis atau atas nama kedudukannya dalam organisasi untuk berbagai kepentingan .
Korespondensi = surat menyurat.
Korespoden = pihak yang terlibat atau para pelakunya.
Komunikasi tetulis dengan media surat sampai saat ini masih sangat dibutuhkan dan belum tergantikan media lain.
Surat memiliki keunggulan sebagai bukti otentik yang memiliki kekuatan hukum yang sah karena surat yang asli tentunya memiliki identitas yang jelas,yaitu tanda tangan asli dan atau stempel (identitas resmi lembaga) asli.
Hal-hal khusus yang dimiliki oleh surat yaitu:
1. Penggunaan kertas (baik,bersih,ukuran ketebalannya,bergaris maupun polos).
2. Penggunaan model atau bentuk.
3. Pemakaian bahasa yang khas.
4. Pencantuman tanda tangan dan stempel organisasi.
Surat merupakan lembaran kertas yang ditulis atas nama pribadi penulis atau atas nama kedudukannya dalam organisasi untuk berbagai kepentingan .
Korespondensi = surat menyurat.
Korespoden = pihak yang terlibat atau para pelakunya.
Komunikasi tetulis dengan media surat sampai saat ini masih sangat dibutuhkan dan belum tergantikan media lain.
Surat memiliki keunggulan sebagai bukti otentik yang memiliki kekuatan hukum yang sah karena surat yang asli tentunya memiliki identitas yang jelas,yaitu tanda tangan asli dan atau stempel (identitas resmi lembaga) asli.
Hal-hal khusus yang dimiliki oleh surat yaitu:
1. Penggunaan kertas (baik,bersih,ukuran ketebalannya,bergaris maupun polos).
2. Penggunaan model atau bentuk.
3. Pemakaian bahasa yang khas.
4. Pencantuman tanda tangan dan stempel organisasi.
SURAT PEMBERITAHUAN
Surat pemberitahuan adalah jenis surat resmi yang
biasa digunakan untuk memberitahukan sesuatu hal yang biasanya di tujukan untuk pihak lain demi
kelancaran informasi tyang ingin ditujukan.
Didalam surat ini harus jelas topik yang ingin di
beritahukan kepada si penerima apa. Hal ini agar tidakterjadi kekeliruan bagi
kedua belah pihak dengan disampaikannya surat pemberitahuan ini diharapkan
pihak yang di tuju mampu memeahami isi surat dan mengerti maksudnya
Untuk mencakup lebih luas surat pemberitahuan
biasany d beri tembusan. Hal ini untuk membri tahu kepada semua pihak –
tertentu tentang surat tersebut
Alamat:
Jl. Raya Bobojong, Ds. Mukapayung Kec. Cililin Kab. Bandung Barat 40562
Contac
Person.- (022) 694 1304 – 085 294 664 500
Nomor :022 – LPK/ VI / 2009
Lampiran : -
Hal : Pemberitahuan Ujian Tingkat
Dan Ujian Akhir
Kepada Yth.
Bapak / ibu / orang tua / wali /
murid
Di
Tempat
Assalamu’alaikum Wr.Wb.
Salam teriring do’a kami panjatkan
semoga segala aktifitas kita berada dalam
lindungan dan maghfirah Allah SWT.
Amien.
Selanjutnya,
mengingat akan dilaksanakannya ujian tingkat dan ujian akhir kursus Komputer
di lingkungan LPK Tumaritis pada tanggal 01 juli 2009 s.d 07 juli 2009, maka
dengan ini kami beritahukan kepada Bapak / ibu / orang tua / wali untuk segera
menyelesaikan administrasi sebagai berikut :
1. Melunasi infaq dari bulan ……...s.d
…….2009
=
Rp……………..
2. Membayar
uang ujian tingkat:
a) Ms. Word =
Rp. 15.000,-
b) Ms. Excel = Rp. 20.000,-
JUMLAH TOTAL
= Rp.…………
Demikian surat pemberitahuan ini
kami sampaikan, atas perhatian dan kerjasamanya kami haturkan terima kasih.
Wassalamu’alaikum Wr. Wb.
Cililin, 20 Juni 2009
Mengetahui,
Panitia,
Direktur LPK
Drs.Dadang
Saefullah, M.Si
Catatan:
Pembayaran paling lambat tanggal 28
juni 2009
Langganan:
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