NAME : AGUNG MULYADI
PBU 7 BATCH 3
STP SAHID JAKARTA
Operational
planning
An
operational planning is a subset of strategic work plan. It describes
short-term ways of achieving milestones and explains how, or what portion of, a
strategic plan will be put into operation during a given operational period, in
the case of commercial application, a fiscal year or another given budgetary
term. An operational plan is the basis for, and justification of an annual
operating budget request. Therefore, a five-year strategic plan would need
five(5) operational plans funded by five operating budgets.
Operational
plans should establish the activities and budgets for each part of the organization
for the next 1 – 3 years. They link the strategic plan with the activities the
organization will deliver and the resources required to deliver them.
An
operational plan draws directly from agency and program strategic plans to
describe agency and program missions and goals, program objectives, and program
activities. Like a strategic plan, an operational plan addresses four
questions:
- Where are we now?
- Where do we want to be?
- How do we get there?
- How do we measure our progress?
The
OP is both the first and the last step in preparing an operating budget
request. As the first step, the OP provides a plan for resource allocation; as
the last step, the OP may be modified to reflect policy decisions or financial
changes made during the budget development process.
Operational
plans should be prepared by the people who will be involved in implementation.
There is often a need for significant cross-departmental dialogue as plans
created by one part of the organization inevitably have implications for other
parts.
Operational
plans should contain:
- clear objectives
- activities to be delivered
- quality standards
- desired outcomes
- staffing and resource requirements
- implementation timetables
- a process for monitoring progress.
Strategic Planning
Overview
Business
Improvement Architects provides an approach to strategic planning that
systematically reviews the past, analyzes the present, and then sets out future
goals on the basis of a realistic assessment of key opportunities and customer
needs. This process requires preparation and input from all individuals
involved in the development and execution of the strategic plan.
Throughout the
session, participants work, both within the full group, and where appropriate,
in smaller groups, to develop the strategic plan.This session will benefit management responsible for the development of strategic and operational plans for their department and/or organization.
Outcomes
- A full understanding of the process of strategic planning.
- Clarification of the "Vision" and "Mission" of the organization or the department.
- Creation of the key strategic objectives.
- Evaluation of the risks which might prevent the successful implementation of each key strategic objective.
- Identification of the key business priorities required to implement each key strategic objective.
- Development of the operational effectiveness plan.
Pre-Session Requirements
- All participants undertake a review of the Organization's and Department's history.
- Collection of customer feedback (whatever may be available which says what you have done well and haven't done well).
- Participants should spend some time thinking about what they would like to see as possible future goals and objectives, which the Organization and/or Department should work towards.
- All participants develop a "Situation Analysis" to present at the session which will include:
- A summary of what they have individually accomplished in their area over the past couple of years.
- A cross-section of their best and worst internal/external customers along with their feedback on customer satisfaction.
- A review that highlights: performance strengths, weaknesses, current goals, structure and ways of operating and emergent opportunities and threats facing the Organization and/or their Department.
- Any benchmarking information that may be available.
- Feedback from their own staff regarding what they would like to see in the future.
Session Process
The First Day of the Session
- Review the business Situation Analysis:
- Reports from members of management.
- Review and discussion of customer feedback.
- Overview of the entire .Strategic Planning process
- Development of complete synopsis of the past and current situation...with general discussion on future competitive situation.
- Review of Benchmarking information, if available
- Define the vision for the Organization and/or Department. This vision will reflect, ideally, a description of what the organization/department will look like in 2 to 3 years from today.
- Discuss (if applicable) linkage to the Organization's mission.
- Develop a mission statement linking to this vision as well as links to the Organization's perspectives.
- Develop Key Strategies to reach the mission.
- Develop a list of those strategies, which you want to reach in Year 1 and in Year 2.
The Second Day of the Session
- Complete a Risk Assessment on each Key Strategy.
- Evaluate the strengths, weaknesses, opportunities and threats (risks) associated with each Key Strategy.
- Determine which Key Strategies will remain in the final plan and which cannot be achieved over the next 1 - 2 years.
- Develop the priorities (based on the strengths, weaknesses, opportunities, threats, etc.)
- Agree on the priorities for the next one to two years.
- Identify objectives for each Key Strate
The Third Day of the Session
- Develop a detailed action plan that includes all major activities to accomplish the key strategies and related objectives and a completion date. It should include responsibilities by staff to make The Strategic Plan happen.
- Develop the implementation plan:
- Who will do it?
- What will they do?
- When will they do it?
- How will they do it?
- What resources are required?
- What costs are required?
- How will the plan be monitored and measured?
- Agree on the measurable outcomes to be derived by reaching each of the priorities through the agreed-upon strategy and plan.
- Determine date to review the final strategic plan, once compiled.
- Determine the responsibility for ensuring the strategic plan is successfully executed.
- Identify Key Performance Metrics and Assumptions.
- Discuss the communication requirements to all staff.
- Discuss how to successfully execute the Action Plan within the constraints of resources, time and budget.
Post-Session Requirements
- Develop the final 2-year strategic plans.
- Develop the final 1-year business plan.
- Develop the final operational effectiveness plan to ensure successful execution of the first year of the plan
Tugas dan
tanggung jawab resepsionis:
1.Menyambut
setiap tamu tamu hotel dengan ramah
2. Menjawab
telepon berkaitan dengan informasi akan hotel tersebut
3. Memberi
bantuan petunjuk akan lokasi tempat yang diminta kepada para
pengunjung hotel
4. Memberikan
informasi berkaitan dengan hotel kepada para pengunjung hotel
5. Mencatat
daftar pengunjung hotel berkaitan dengan check in & check out
6. Data entry
akan informasi tamu hotel
7. Mencatat
berbagai informasi yg diperlukan oleh hotel seperti check in check
out reservasi dll
8. Menyortir
surat surat yang masuk ke hotel baik kertas maupun elektronik
9. Memberikan
citra dan image hotel yg baik dan ramah serta profesional
10. Memberikan
bantuan kepada setiap pengunjung hotel bila diperlukan
11. Mengamati
& melaporkan aktivitas pengunjung hotel yang mencurigakan
bila diperlukan
12. Bagi
receptionist shift malam, ada kemungkinan besar dituntut untuk
mampu mengerjakan night auditing dimana
ketika malam tiba.
Tugas dan
tanggung jawab resepsionis:
Mengurus check
in check out di waktu malam- Menerima telepon di malam hari
Menerima
panggilan tamu hotel akan kebutuhan room service
Mengaudit guest
ledger
Memasang
pengumuman mengenai room rate + room tax hari itu kepada setiap guest folio
(accounttamu) di tengah malam (biasa menjelang subuh jam 2 dini hari)
Memasang or
mengganti room rate + room tax buat esok yang dilakukan malam hari
Mengecek
akurasi beban biaya kepada account tamu hotel
Mengurus
pemesanan hotel di malam hari
Mengurus
komplain tamu hotel di malam hari (tepatnya menampung komplain tamu hotel
buatdisampaikan kepada yg atasan di pagi harinya)
Koordinasi
kebutuhan housekeeping di malam hari
Mengatasi berbagai
situasi darurat yg mungkin terjadi di malam hari
Mengurusi
kebutuhan tamu hotel di malam hari (memesan taxi, mencarikan barang keperluan
tamuatau escort girl, dll) Biasa night auding dibantu dengan penggunaan program
komputer berupa sistem managemen propertihotel, tergantung akan kebutuhan hotel
TANGGUNG JAWAB RECEPTIONIST
Melayani tamu secara efisien, ramah tamah dan professional di Front Desk, juga selalu meningkatkan dan mempertahankan standard service & keramah tamahan dari waktu ke waktu.
Melayani tamu secara efisien, ramah tamah dan professional di Front Desk, juga selalu meningkatkan dan mempertahankan standard service & keramah tamahan dari waktu ke waktu.
URAIAN
TUGAS
Menguasai dan memahami:
- Check in dan check out prosedur
- Product Knowledge
- Melayani tamu check in dan check out.
- Melakukan penataan atas ketepatan formulir dan informasi.
- Mencatat data “Forwarding Address” tamu.
- Membantu tamu dalam pengisian Registration Card, memeriksa kelengkapan dan ketepatan pengisian.
Menguasai dan memahami:
- Check in dan check out prosedur
- Product Knowledge
- Melayani tamu check in dan check out.
- Melakukan penataan atas ketepatan formulir dan informasi.
- Mencatat data “Forwarding Address” tamu.
- Membantu tamu dalam pengisian Registration Card, memeriksa kelengkapan dan ketepatan pengisian.
-Meminta meng-copy kartu
pengenal/Passport tamu bila merasa perlu.
-Memberikan kunci kamar sesuai dengan tipe kamar yang diminta.
-Memberikan kunci kamar sesuai dengan tipe kamar yang diminta.
NAMA : AGUNG MULYADI
PBU 7 BATCH 3
STP SAHID JAKARTA
1.Istilah-istilah yang terkait dengan
bagian reservasi
P/A : Personal account, Yaitu pembayaran kontan oleh tamu yang
bersangkutan
C/A : Company account, Yaitu pembayaran ditanggung oleh suatu perusahaan
R/O : Room Only, Yaitu pembayaran yang ditanggung kamarnya saja
R/M : Room and Meals, Yaitu pembayaran yang di tanggung dengan sewa kamar dan biaya makan
XX : Cancelled, Yaitu pemesanan kamar yang di batalkan
Deposit : Pembayaran dilakukan oleh tamu kepada pihak hotel dalam jumlah tertentu dalam jumlah tertentu sebagai uang muka
Walk In Guest : Tamu yang menginap di hotel tanpa memesan kamar terlebih dahulu atau yang datang langsung ke hotel
Closed : Persediaan kamar sudah habis dan tidak melayani pemesanan kamar
On Request : Pencatatan pesanan kamar sementara menunggu adanya kamar kosong
Open : Persediaan kamar masih ada dan setiap pemesanan bisa di terima
Fully booked : Kamar hotel yang telah penuh pesanan karena telah di pesan atau sudah di huni tamu
C/A : Company account, Yaitu pembayaran ditanggung oleh suatu perusahaan
R/O : Room Only, Yaitu pembayaran yang ditanggung kamarnya saja
R/M : Room and Meals, Yaitu pembayaran yang di tanggung dengan sewa kamar dan biaya makan
XX : Cancelled, Yaitu pemesanan kamar yang di batalkan
Deposit : Pembayaran dilakukan oleh tamu kepada pihak hotel dalam jumlah tertentu dalam jumlah tertentu sebagai uang muka
Walk In Guest : Tamu yang menginap di hotel tanpa memesan kamar terlebih dahulu atau yang datang langsung ke hotel
Closed : Persediaan kamar sudah habis dan tidak melayani pemesanan kamar
On Request : Pencatatan pesanan kamar sementara menunggu adanya kamar kosong
Open : Persediaan kamar masih ada dan setiap pemesanan bisa di terima
Fully booked : Kamar hotel yang telah penuh pesanan karena telah di pesan atau sudah di huni tamu
Booking/reservation Reservasi : kamar
yang dilakukan oleh calon tamu beberapa waktu sebelum kedatangannya dengan
cara, lewat telepon, faksimile, e-mail, ataupun datang langsung.
Duplicate Reservation : Dua
pembukuan atau lebih yang dibuat oleh seseorang atau beberapa penumpang yang
sama, sedangkan penumpang tersebut hanya dapat menggunakan salah satu dari
reservasi tersebut.
Local Reservation : Reservasi yang
dibuat oleh penumpang setempat baik melalui kantor penjualan setempat, travel agent,
maupun penerbangan lainnya di wilayah yang sama.
Cancellation : Pembatalan yang dilakukan oleh pihak
pemesan, bahwa mereka tidak jadi mempergunakan fasilitas hotel. Hal tersebut
dilakukan sebelum waktu check- in tiba.Biasanya hal ini akan dikenakan biaya
dengan jumlah tertentu.
Alternative Reservation : Reservasi dengan status confirm yang
diberikan kepada penumpang sebagai alternatif penerbangan.
An non-affiliate reservation : Jaringan
pemesanan kamar yang tidak terikat pada mata rantai hotel.
Amendments
: Orang yang pernah memesan
kamar. Akan tetapi,terjadi suatu perubahan kedatangannya,lama tinggal,
perubahan nama tamu yang akan tinggal/menginap.
Confirmed reservation : Pemesanan kamar
yang sudah dikonfirmasikan.
LATIHAN
To :
reservation@grandsahidjaya.com
Cc :
Subject
: Room reservation
My name Agung Mulyadi from Pattaya Tour and Travel. We would like to reserve 10
deluxe rooms to our customers for period 28 November 2011 until 31 November
2011. The number of persons are 15 persons with the leader’s name is Mr.Sollano
They will arrive at 11.30 a.m by ten of Blue Bird Taxi. And please provide
adjoining rooms for our customers if it is possible. We only guaranteed the
rooms charge but the other transactions please charge to each personal account.
And if there is other question about this reservation, please contact my phone
number 083811047193 or company telephone (021)7225533,ext.5 and the Pattaya Tour’s
address at Jl.Kebon Kacang 31 Central Jakarta.We would be very happy if Grand Sahid
Jaya hotel can provide our request. And please send confirmation letter as soon
as possible, thank you.
Your Sincerely,
2. SOP MENANGANI TAMU
INDIVIDUAL,GROUP,VIP & CANCELATION
a)
Pemesanan kamar untuk tamu individu.
Sebagai seorang Reservation Clerk,
pemahaman tentang produk-produk hotel harus betul-betul diperhatikan misalnya :
lokasi kamar, jenis-jenis kamar yang tersedia, harga kamar yang berlaku serta
fasilitas-fasilitas pelayanan lainnya yang adadihotel.
Penerimaan pesanan kamar individual dapat dilakukan melalui telephone dengan standard operasional berikut ini :
Penerimaan pesanan kamar individual dapat dilakukan melalui telephone dengan standard operasional berikut ini :
- Telephone diterima kemudian dijawab dengan
cepat.
- Pertama-tama disambut dengan ucapan greeting
(selamat pagi, siang, sore atau tawarkan bantuan dengan ramah).
Misalnya : Good Morning,reservation, may I help you ?.
- Tanyakan jumlah dan tipe kamar, jumlah hari
menginap, tanggal tiba dan tanggal berangkat.
- Lihatlah keadaan kamar pada tabel atau laporan
harian dan tamu diminta untuk menunggu sebentar.
- Apabila permintaan telah dipenuhi, sampaikan
informasi tipe kamar dan harga kamar tanpa menyebut nomor kamar.
- Tanyakan nama yang memesan tersebut, kemudian
nama tamu yang akan menginap, instansi serta alamat yang jelas, dan jenis
pembayaran (Payment Types). Usahakan meminta deposit atau surat
jaminan bila rekening tamu tersebut akan ditanggung atau dibayar oleh
perusahaan. Hal ini dapat dilakukan sebelum tamu tiba dihotel, dan jangan
lupa mencatat jikalau ada permintaan khusus.
- Isilah formulir pemesanan kamar dengan
lengkap.
- Setelah data yang diterima telah lengkap
seyogyanya kita mengulangi kembali data pesanan yang diinginkan untuk
menghindari terjadinya kesalahan atau kekeliruan, kemudian diakhiri dengan
standard Greeting :
"Thank you for your Reservation, and looking forward to see you as soon in our hotel". Bila tamu menginginkan konfirmasi dari hotel, hotel akan mengirimkan "Confirmation letter / Voecher", sekaligus ditanyakan :
Jam tiba / jam berangkat (Arrival / Departure).
Transportasi yang digunakan , apakah perlu jemputan. - Sampaikan ucapan terima kasih atas pesanan
kamar yang dilakukan oleh yang bersangkutan
b) Pemesanan kamar untuk tamu VIP.
VIP atau Very Important Person adalah
sebutan bagi tamu-tamu yang dianggap penting oleh pihak hotel. Dalam hal ini
reservation dibedakan dengan yang umum / tamu regular untuk dapat meyakinkan
bahwa tamu-tamu VIP tersebut benar-benar mendapatkan fasilitas yang
terbaik.
VIP Guest ini biasanya adalah orang-orang yang mempunyai kedudukan khusus dimasyarakat atau orang -orang khusus seperti :
Company Diretors, Top level Management .
Chirmant of Associate / Famous People.
Consulair / Diplomats.
Gubernur dikota tempat hotel berada.
VIP Guest ini biasanya adalah orang-orang yang mempunyai kedudukan khusus dimasyarakat atau orang -orang khusus seperti :
Company Diretors, Top level Management .
Chirmant of Associate / Famous People.
Consulair / Diplomats.
Gubernur dikota tempat hotel berada.
Menangani pesanan kamar untuk
tamu penting (VIP) adalah sebagai berikut :
- Tamu penting (VIP) ditentukan oleh Front
Office Manager atau General Manager.
- Setiap pesanan kamar untuk tamu penting (VIP)
harus diketahui oleh Front Office Manager dan General Manager.
- Kontrol atas kesiapan kamar harus dilakukan langsung
oleh Front Office Manager/ Asst Front Office Manager/ Executive
Housekeeper.
- Proses pesanan kamar harus selalu dimonitor
atas kemungkinan batal, pengunduran tanggal kedatangan , tanggal
keberangkatan, waktu kedatangan, waktu keberangkatan, permintaan tambahan
sebagainya .
- Penempatan kamar untuk Tamu penting (VIP)
ditentukan Front Office Manager, kamar yang ditempati akan di block
beberapa hari sebelum tamu datang, dengan menggunakan Blocking Card
yang ditempatkan di Room Rack.
- Biasanya Reservation Clerk membuat List
of VIP Report guna didistribusikan ke departement yang berkepentingan.
c)
Pemesanan kamar untuk tamu rombongan ( GROUP)
Dalam
jenis Reservation ini dapat digolongkan jenis-jenis group yang biasanya
mengadakan reservation.
- TOUR GROUP
Sebuah group yang terdiri dari para wisatawan yang sedang mengadakan perjalanan wisata, yang diorganisir oleh Travel agent melalui seorang Tour Leader/Operator. - CONVENTION GROUP
Sebuah group yang terdiri dari sekelompok usahawan atau pegawai perusahaan yang sedang mengadakan konferensi atau seminar , yang diorganisir oleh suatu Organizer. - Sebuah group yang tinggal atau menginap
di hotel hanya untuk satu malam, misalnya : Familiarization Trip,
Wedding, Incentive Group.
Dalam
mengenai pesanan kamar untuk Group perlu diperhatikan sebagai berikut :
A.Surat-menyurat
tentang pesanan kamar untuk Group tersebut harus ditempatkan serta diarsipkan
tersendiri
B.Mencatat
pesanan kamar Group pada Group/Tour Reservation Form. C.Selalu
memonitor semua pesanan kamar dengan berpatokan kepada "Stage of Group
Booking "
Lihat catatan yang ada pada " Log Book ", apabila ada
pesan-pesan yang harus diselesaikan dari manajemen, tamu atau Receptionist
sebelumnya.
- Teliti / check
formulir-formulir yang akan digunakan. Apabila tidak mencukupi segera
membuat " Store Requisition ".
- Lihat situasi kamar pada
" Room Status Report / Rack ".Periksa jumlah kamar yang bisa
dijual, jumlah kamar yang akan diisi pada hari ini, jumlah kamar yang
rusak yang dan jumlah kamar yang akan "Check Out".
- Lihat daftar nama-nama tamu
yang akan tiba pada hari ini pada " Today Expected Arrival " dan
" Group ".
- Lakukan " Blocking
" kamar-kamar untuk tamu yang akan tiba hari ini. Baik
"VIP" , "Individual" maupun "Group" dan
catat nomor-nomor kamar pada " Expected Arrival List ".
- Kirimkan "Expected Arrival List"
- Original : Housekeeping
- Ist copy : File
6. Buat " Rooming List " apabila ada " Group " akan
tiba hari ini, siapkan kunci kamar, isi "Guest Card"
dan masukkan ke dalam amplop.
7.
Periksa " Housekeeping Report " yang
diterima dengan " Room Status Report/Rack ".Dan " Discrepancy
Report " apabila terjadi perbedaan pada Status Kamar.
d) SOP pembatalan pemesanan kamar ( Cancelation )
Bila ada Cancellation
atau Pembatalan serta perubahan pesanan kamar, Reservation Clerk harus
secepatnya memproses pembatalan dan perubahan tersebut dengan mencatat dan
menuliskan di formulir : "Change or Cancellation Form".
Prosedur perubahan / pembatalan pesan kamar adalah sebagai berikut :
- Mencatat "Change or cancellation form".
- Mengeluarkan Reservation Form dari rack
atau filing Cabinet tempat penyimpanannya.
- Mengeluarkan Reservation Slip di Reservation
Rack.
- Merubah dengan cara menghapus kamar di Reservation
Chart.
- Memberi tanda CXL/XXX di Reservation Form dan
Reservation Slip dengan menggunakan pulpen warna merah atau warna
yang menyolok.
- Mengarsipkan kembali Reservation Form dan
Reservation Slip yang batal tersebut, sebagai data dihari yang akan
datang bila tamu tersebut kembali melakukan reservation.
Untuk
menghindari masalah dalam penerimaan pembatalan reservation ini, perlu
diperhatikan hal-hal berikut ini :
- Menjelaskan secara lengkap peraturan
cancellation kepada tamu, khususnya reservation yang menjamin (Guarantee
Reservation).
- Pada saat menerima cancellation untuk guarantee
reservation, perlu melihat waktu pembatalan dan memberitahukan kepada
tamu apakah ia harus membayar atau tidak.
- Catat secara jelas dan benar, nama dari contact
person yang membatalkan pesanan, sebutkan nomor pembatalan bila perlu.
- Beritahukan kepada contact person tersebut
untuk membuat pembatalan secara tertulis.
Perpustakaan STP
SAHID JAKARTA ( Buku Operasional Kantor depan,teknik management hotel)
NAME : AGUNG MULYADI
PBU 7 BATCH 3
STP SAHID JAKARTA
SUMMARY
Planning is one of methode to select the activities
and subsequent termination of
what
to be done, when, how, and by whom.
to be done, when, how, and by whom.
We must use planning methode to keep our real goals
with many realistic ways in
Planning
divided in three methode :
A.
Short
range plans. 1 day or 1 year
B. Intermediate
range plans. A few months or years
C. Long
range plans. A few years 3 or 5 years
For example :
1. Production Plan will include
material requirements planning,
production schedules, maintenance schedules
and other machines.
2.In the field of marketing includes planning sales targets, programs and other promotions
hase - phase of Basic
Planning
► Setting a goal or set of goals
Establish decision-making about the organization wishes
► Formulate the current state
By knowing the position of the state (resources) of the company at present to achieve the objectives to be set.
► Identify all the ease and barriers
All strengths and weaknesses or barriers need to be identified to measure the ability of the organization in achieving its objectives
► Develop a plan or series of activities to achieve goals
Development, assessment and selection of some of the best alternative
► Setting a goal or set of goals
Establish decision-making about the organization wishes
► Formulate the current state
By knowing the position of the state (resources) of the company at present to achieve the objectives to be set.
► Identify all the ease and barriers
All strengths and weaknesses or barriers need to be identified to measure the ability of the organization in achieving its objectives
► Develop a plan or series of activities to achieve goals
Development, assessment and selection of some of the best alternative
The need for
planning reasons
► Protective benefit is to reduce the risk of error in decision making
► Positive benefits as a form that is to increase the successful achievement of organizational goals
Benefits Planning
► Helps management to resolve themselves with environmental changes
► Assist in the crystallization of conformity the organizational problems
► To enable managers to understand the operation of a clear picture
► To assist in proper placement of responsibility
► Provide a way giving commands to the operating
► Facilitate the coordination between the organizations
► Creating a clear purpose
► minimize the work of uncertain
► Save time, effort and funds
Weakness Planning
► The work covered by the plan may be overkill on the actual state
► Planning tends to delay the activity
► Planning restrict management to initiate and innovate
► Sometimes good results obtained by the completion of individual situations and handling of each problem as the problem occurred
► there are some plans that followed the ways that are inconsistent
Five Basic Classification Plan
► Functional Area
Plans include the production, marketing, finance and personnel. Suppose the production planning of material requirements planning, production scheduling, machine maintenance schedules and so on. Contains about target marketing plan sales, promotional programs and so on
► Levels of Organization (overall organization)
Planning the overall organization is more complex than planning an organizational work unit
► Characteristics / nature of the plan
Factors include the complexity, flexibility, formality, confidentiality, costs, rationality, quantitative. Eg product development plans usually are confidential and this plan is more quantitative than other plans.
► Time Planning (short term plans, medium term and long term)
► Elements - elements of the plan
In the form of budget, program procedures, policies and so forth
There are Two Types of Home Plans
► Plan - a strategic plan (Strategic plans), plans designed to meet organizational goals more broadly, for example, to implement the mission of giving reasons for the existence of the organization
The strategy is a general program to achieve organizational goals in implementing the mission
► Plan - operational plans (operational plans),
more detailed description of how strategic plans will be achieved
Types of Operational Planning
Plan Disposable (Single Use Plans)
That is developed to achieve specific tujuantujuan and not reused when
goal has been reached.
Example: Planning a company to build a new warehouse for
store goods project.
Principal types of disposable plan
Program
* Basic steps needed to achieve the objectives
* Unit or the members of the organization responsible for each step
* The sequence and timing of each step
Project
* Each project has a limited scope
* Direction of a clear assignment and completion time
Budget
Report prepared financial resources for activities specified period tertentudalam
Fixed Plan (Standing Plans)
Namely as a standard for handling situations that can be estimated and
recur over and over - again.
Type of Permanent Plan
Policy (Policy)
decision-making is a general guideline (top managers) what will be created and
determine what is not made
Standard Procedure
as guidelines for policy implementation is a more detailed or Standad
Operating Procedure (SOP)
Rule
Is the statement (the provisions) that certain activities should or should not be
done in certain situations. Operational planning focus
attention on things to do with the right (efficiency)
► Protective benefit is to reduce the risk of error in decision making
► Positive benefits as a form that is to increase the successful achievement of organizational goals
Benefits Planning
► Helps management to resolve themselves with environmental changes
► Assist in the crystallization of conformity the organizational problems
► To enable managers to understand the operation of a clear picture
► To assist in proper placement of responsibility
► Provide a way giving commands to the operating
► Facilitate the coordination between the organizations
► Creating a clear purpose
► minimize the work of uncertain
► Save time, effort and funds
Weakness Planning
► The work covered by the plan may be overkill on the actual state
► Planning tends to delay the activity
► Planning restrict management to initiate and innovate
► Sometimes good results obtained by the completion of individual situations and handling of each problem as the problem occurred
► there are some plans that followed the ways that are inconsistent
Five Basic Classification Plan
► Functional Area
Plans include the production, marketing, finance and personnel. Suppose the production planning of material requirements planning, production scheduling, machine maintenance schedules and so on. Contains about target marketing plan sales, promotional programs and so on
► Levels of Organization (overall organization)
Planning the overall organization is more complex than planning an organizational work unit
► Characteristics / nature of the plan
Factors include the complexity, flexibility, formality, confidentiality, costs, rationality, quantitative. Eg product development plans usually are confidential and this plan is more quantitative than other plans.
► Time Planning (short term plans, medium term and long term)
► Elements - elements of the plan
In the form of budget, program procedures, policies and so forth
There are Two Types of Home Plans
► Plan - a strategic plan (Strategic plans), plans designed to meet organizational goals more broadly, for example, to implement the mission of giving reasons for the existence of the organization
The strategy is a general program to achieve organizational goals in implementing the mission
► Plan - operational plans (operational plans),
more detailed description of how strategic plans will be achieved
Types of Operational Planning
Plan Disposable (Single Use Plans)
That is developed to achieve specific tujuantujuan and not reused when
goal has been reached.
Example: Planning a company to build a new warehouse for
store goods project.
Principal types of disposable plan
Program
* Basic steps needed to achieve the objectives
* Unit or the members of the organization responsible for each step
* The sequence and timing of each step
Project
* Each project has a limited scope
* Direction of a clear assignment and completion time
Budget
Report prepared financial resources for activities specified period tertentudalam
Fixed Plan (Standing Plans)
Namely as a standard for handling situations that can be estimated and
recur over and over - again.
Type of Permanent Plan
Policy (Policy)
decision-making is a general guideline (top managers) what will be created and
determine what is not made
Standard Procedure
as guidelines for policy implementation is a more detailed or Standad
Operating Procedure (SOP)
Rule
Is the statement (the provisions) that certain activities should or should not be
done in certain situations. Operational planning focus
attention on things to do with the right (efficiency)
1. What
do you know about planning ?
Planning is methode to keep our goals will reach, how we must plan
something with effective, realistic and how we should organize a
regular basis to reach what we wants.
2.What the benefits of planning ?
Helps management to resolve themselves
with environmental changes
A. Assist in the crystallization of conformity the organizational problems
B.To enable managers to understand the operation of a clear picture
C. To assist in proper placement of responsibility
D.Provide a way giving commands to the operating
E.Facilitate the coordination between the organizations
A. Assist in the crystallization of conformity the organizational problems
B.To enable managers to understand the operation of a clear picture
C. To assist in proper placement of responsibility
D.Provide a way giving commands to the operating
E.Facilitate the coordination between the organizations
3.Mention the basics of planning!
Five Basic Classification Plan
► Functional Area
Plans include the production, marketing, finance and personnel. Suppose the production planning of material requirements planning, production scheduling, machine maintenance schedules and so on. Contains about target marketing plan sales, promotional programs and so on
► Levels of Organization (overall organization)
Planning the overall organization is more complex than planning an organizational work unit
► Characteristics / nature of the plan
Factors include the complexity, flexibility, formality, confidentiality, costs, rationality, quantitative. Eg product development plans usually are confidential and this plan is more quantitative than other plans.
► Time Planning (short term plans, medium term and long term)
► Elements - elements of the plan
In the form of budget, program procedures, policies and so forth
► Functional Area
Plans include the production, marketing, finance and personnel. Suppose the production planning of material requirements planning, production scheduling, machine maintenance schedules and so on. Contains about target marketing plan sales, promotional programs and so on
► Levels of Organization (overall organization)
Planning the overall organization is more complex than planning an organizational work unit
► Characteristics / nature of the plan
Factors include the complexity, flexibility, formality, confidentiality, costs, rationality, quantitative. Eg product development plans usually are confidential and this plan is more quantitative than other plans.
► Time Planning (short term plans, medium term and long term)
► Elements - elements of the plan
In the form of budget, program procedures, policies and so forth
4. List the contents of the planning !
a. Identify and make a documentation
of needs.
b. Determine the needs that need to be prioritized.
c. Detailed specification of the outcome of each priority.
d. Sequence the outcome possibilities to meet the perceived needs.
e. Identification of possible alternative strategies and tools to complete each requirement in achieving each goal, including detailing the advantages and disadvantages of each strategy or tool that is used.
b. Determine the needs that need to be prioritized.
c. Detailed specification of the outcome of each priority.
d. Sequence the outcome possibilities to meet the perceived needs.
e. Identification of possible alternative strategies and tools to complete each requirement in achieving each goal, including detailing the advantages and disadvantages of each strategy or tool that is used.
Example of Case:
a.
Identify and make a documentation of
needs.
When we want to make planning map,
we must check the resources that needs to make the planning works, after its
check we make documentation about resources and make a list that what we must
fill for achieve the planning goal.
b. Determine the needs that need to be prioritized.
In planning map, we must make some
priority about planning, that what plan is the most important and what plan
least important.
For example:
In a company, the PERTAMINA designed
two plans about the company need, the plans are Production Plan and Financial
Plan, in that time the company suffer some financial loss, so the PERTAMINA
prioritized the Financial Plan than Production Plan.
c.
Detailed specification of the
outcome of each priority.
When we have decided which planning
that needs main priority we must calculated its outcome and make a
specification of its plan.
For example, when the PERTAMINA has
decided the Financial Plan to become the first priority the he needs make a
calculation about every Financial Plan, so the PERTAMINA will has some
predictions what outcome through the plans.
d.
Sequence the outcome possibilities
to meet the perceived needs.
After we predict the outcome, then
we must adjust it with the needs of the company.
e. Identification of possible alternative strategies and tools to
complete each requirement in achieving each goal, including detailing the
advantages and disadvantages of each strategy or tool that is used.
We need to know what advantage and
disadvantage that our company has, from that we will have some picture about
what needs to be done and what other strategies to ensure success, in which the
first strategies is fail, like plan A and plan B.
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